Quick Start for Mobile Users

Are you a project manager who needs to get their field crew up and running quickly with Wildnote? Use this quick start guide.

First Steps:

For first time users:

  1. Download the Wildnote app from the app store.
  2. Log in with the email and password that you created from the email invite sent by your company.
  3. In the menu in to top right corner, perform a "Sync All." Note - this can take some time to complete, and should be done on a stable internet connection.
  4. All projects you are assigned to will show up in a list with the Project Name and a file folder icon. 

Next:

  1. Touch the file folder icon for the project you are collecting data for.
  2. Touch the drop-down list at the top of the screen and select the survey form you will be filling out.
  3. Touch Start Collecting Data

NOTE: by default, if your survey form is built with sections and repeaters, it starts in a collapsed state. To reveal the questions in a section, simply touch the chevron symbol to the left of the section/repeater name. Alternatively, you can Expand All questions (and Collapse All questions) by touching the chevron symbol to the left of the survey form name.

Saving for Success

  1. Wildnote does NOT auto-save your data for you. There is a SAVE and SAVE & EXIT button on your screen at all times. As you enter data, hit the SAVE button frequently.
  2. If you need to navigate away from Wildnote, SAVE before accessing another app or page. If you don't do that then you risk losing your data should your phone or the Wildnote app shut down unexpectedly.

Syncing for Success

  1. In the morning while you still have good connectivity, refresh the app by touching the brown circular arrows, or pulling down on the project screen.
  2. By default, Auto Smart Sync is enabled and anytime you Save and Exit a survey, and the app finds connectivity, the sync will start. You can continue your work while the sync happens in the background and you will notice a red bubble with numbers counting down. A green checkmark indicates that the sync is complete.
  3. If you know you are in really spotty coverage, it is recommended to turn off Auto Smart Sync. Go to >project page>3-dot menu in the top right>Settings>Auto Sync toggle to off. Once you know you have good connection, you can start the sync by touching the brown circular arrows, or pulling down on the project screen or pulling down at the top of the list of surveys inside of a project.
  4. NOTE: If you navigate away from Wildnote during the sync, the sync will stop. You will need to start it again when you reopen the app. It is advised to turn off your screensaver during sync to prevent interruption.

Updating for Success

If you can, set your mobile device to auto-update Wildnote as new releases come out. We are constantly adding new features and fixing any bugs that are reported by users like you.

Hidden Treasures for Better Workflow in the Field:

  1. If your survey form has sections, then you can easily jump from section to section by touching the icon in the top left corner of the survey.
  2. You can swipe left on a survey to perform two actions including deleting the form and duplicating a completed survey.
  3. When in a Project, or a survey, touch the 3 dot menu to select Map View. Then touch the 3-dot menu again to toggle dropped points and project locations on and off.
  4. If you touch a project location pin in map view, you can start a new survey.

Common Issues and Fixes:

  1. App unexpectedly shuts down. There are a variety of reasons that the app may shut down. There may be a bug that needs to be fixed or something that occurred on your mobile device. So long as you have been saving as you go, your data will be there when you reopen the app. If you encounter the issue more than once, please report it to support@wildnoteapp.com so we can address it.
  2. Photos appearing to sync, but not showing on the web. If you are syncing data over a poor connection, the photo may leave your device, but fail to complete. You must remove and re-add the photo and sync again.
  3. The project that you are working on is not on your project list. The most likely reason for this is that you are not attached to the project. You can add a user on the web platform. You may also need to perform a pull down sync to receive the new project.
  4. The survey form that I need to use, is not on the list. The most likely reason for this is that the survey form is not attached to the project. You can add survey forms to the project on the web platform. You may also need to perform a pull down sync to receive the new project.
  5. The changes I made to my form are not showing on my mobile app. You must make sure to perform a Sync to get any changes made on the web app on your mobile device.